A Viennese IT company has established a new business area to tackle this problem. Sail Labs Technology has software to precisely monitor all traditional and social media as a means of getting a good overview of the situation.
Sail Labs is carrying out a research project in cooperation with the Austrian Red Cross to further refine this technology, and is negotiating to set up a similar arrangement with the Austrian armed forces. The most important customers of the company and its media mining software are governments and public authorities responsible for domestic and external security.
The company was founded in 1999, and generates more than EUR 5 million in annual revenues with its staff of 22 employees. 13 years ago Sail Labs achieved a breakthrough by winning a large contract from the U.S. Department of State within the context of a public tender. In Johannesburg, a marketing agreement was concluded with the Airbus subsidiary GEW Technologies, which also develops communications and monitoring systems.
Sail Labs only processes public sources – Twitter, public Facebook pages, TV and radio reports as well as all print and online media.