Citizens and companies in Austria can unbureaucratically establish contact with public authorities and handle their formalities online with the help of modern information and communication technologies. Austria outperforms the European average by far in the EU’s eGovernment benchmark report. The Alpine Republic even ranks among the top five in the EU for the indicators “transparency” and “key enablers”.
The initial point of contact for all issues relating to eGovernment services is HELP.gv.at. This multiple award-winning online portal has been offering online services for more than 15 years in accordance with the “one-stop principle”. The corporate service portal USP is particularly tailored to the needs of the business community. For example, business people can access this platform and take care of many formalities online, for example for purposes of tax or social insurance reporting and much more.
The platform Digital Austria has served as the coordination and strategy committee for eGovernment since the year 2005. Based in the Federal Chancellery of Austria, this platform is a unique model in the world, bundling all eGovernment projects for business and public administration.
Parallel to the platform Digital Austria, the eGovernment Innovation Center (EGIZ) was also set up in the year 2005. This initiative supports public authorities in further developing the Austrian ICT strategy and conducts research pertaining to technical innovations in an eGovernment environment.